FAQ


How do I return or exchange my order?

We have a 14 day return and exchange policy please visit Refund Policy for more information on how to process a return.

How can I track my order? 

Once your order is shipped, you will receive an email with your invoice and tracking number.

How long does it take for my order to arrive?

Please allow us two business days to process your order.! We ship orders Monday through Friday. If your order is placed on a weekend we will ship it out on Monday! Once your order is shipped out, it'll take 1-3 days to arrive. 

Can I use multiple promotions on my order?

Unfortunately only one promotion code is valid at a time. 

Will my discount work on a sale item? 

Our promotional discount codes do not work on sale items and all sale items are final! 

How do I clean my sunnies?

Clean lenses with warm water or lens cleaning solution. Rinse with water then clean lens with a microfiber cloth to prevent scratches. 

Do your sunglasses have UBV/UVA Protection?

All our sunglasses have UVA/UBV Protection!

Where do you ship from?

We ship from Eastvale, California! 

 

Please contact us at contact@formosun.shop if you have any other questions!